BSC AGENT

JOBS
Job Title BSC AGENT: CENTRALISED COLLECTIONS
Division Business Support
Business Unit Business Support
Purpose of the Role To call defaulting Capitec Bank clients and negotiate repayment of loans, maximizing client retention and minimizing bad debt, dealing with credit management, maintaining professional telephonic interaction with clients. Operating within the business support department.
Qualifications • National Senior Certificate (Grade 12) or National Certificate (Vocational)
Experience • 2 years and above collections experience in a Collections Call center
• 2 years and above experience on Predictive Dialer, Tallyman Collections system and Avaya soft phone
Knowledge and skills • Call center processes and procedures, customer care and service protocol
• Communication skills (verbal & written) in English and Afrikaans
• Computer Literacy (MS Word, MS Excel, MS Outlook) at a basic level
• Emotional resilience
• Ability to speak an African Language an advantage
• Good Listening and comprehension skills
• Telephonic skills
• Conflict management
• Attention to detail and high level of accuracy
• Negotiation skills
Additional Requirements • Ability to work independently and as part of a team
• Ability to work in an open plan environment
• Willing and able to work extra hours, outside normal business hours as and when required
• Willing and able to work shifts within a 45hr work week (Monday – Saturday)
• Clear criminal and credit record
No Comments

Leave a Reply

Your email address will not be published. Required fields are marked *

JOBS
ROAD WORKER SUPERVISOR

ROAD WORKER SUPERVISOR: OUDTSHOORN (UNIONDALE) REF NO: TPW 2018-319 SALARY : R136 800 per annum (Level 04) CENTRE : Department of Transport and Public Works, Western Cape Government REQUIREMENTS : A Grade 10 (Junior certificate or equivalent); A minimum of 3 years’ relevant experience; A valid unendorsed code EC1/ EC …

JOBS
RANDWATER

Job Title District Aide (Amanzimtoti) Portfolio Bulk Water Services – Operations Job Type Classification Permanent Location – Country South Africa Location – Province Gauteng Location – Town / City Johannesburg-Vaal Location – Site Central Depot / Bulk Distribution Job Advert Summary Rand Water is looking for a District Aide at …

JOBS
Truworths is looking for Students and Unemployed people for December

Woolworths Vacancies offer jobs related to retail store. And if you think that it may be suitable for you, why don’t you give it a try? Here are some informations about Woolworths Vacancies. About Woolworths Vacancies Woolworths Vacancies are offered by a chain of retail stores named Woolworths. The company goods …