BSC AGENT

Job Title BSC AGENT: CENTRALISED COLLECTIONS
Division Business Support
Business Unit Business Support
Purpose of the Role To call defaulting Capitec Bank clients and negotiate repayment of loans, maximizing client retention and minimizing bad debt, dealing with credit management, maintaining professional telephonic interaction with clients. Operating within the business support department.
Qualifications • National Senior Certificate (Grade 12) or National Certificate (Vocational)
Experience • 2 years and above collections experience in a Collections Call center
• 2 years and above experience on Predictive Dialer, Tallyman Collections system and Avaya soft phone
Knowledge and skills • Call center processes and procedures, customer care and service protocol
• Communication skills (verbal & written) in English and Afrikaans
• Computer Literacy (MS Word, MS Excel, MS Outlook) at a basic level
• Emotional resilience
• Ability to speak an African Language an advantage
• Good Listening and comprehension skills
• Telephonic skills
• Conflict management
• Attention to detail and high level of accuracy
• Negotiation skills
Additional Requirements • Ability to work independently and as part of a team
• Ability to work in an open plan environment
• Willing and able to work extra hours, outside normal business hours as and when required
• Willing and able to work shifts within a 45hr work week (Monday – Saturday)
• Clear criminal and credit record

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