|PurposeTo provide administrative support to the service and workshop business unit accurately and timeously as per agreed standard operating procedures.
2-3 years experience in a similar environment
3-5 years experience in a similar environment
Higher Certificates and/or Advanced National (Vocational) Certificates with NQF Level 04
Computer Literacy Proficient
Industry legislative compliance/ knowledge.
GENERIC JOB OUTPUTS
PROCESS AND GOVERNANCE
Deliver on agreed performance targets according to set procedures and service level agreement.
Execute work in line with governance and compliance processes.
Identify and apply known solutions to operational challenges and escalate unresolved issues.
Record and report on transactional activities to provide timely and accurate information for decision making in area of accountability.
Adhere to all audit requirements as per OEM/Importers and organisation standards.
Adhere to current legal compliance, e.g. FICA regulation, POPI Act and Consumer Protection Act (CPA) and others.
Align and integrate own administrative support tasks and activities (photocopying, scanning, faxing, mailing, filing etc.) in accordance to required response time, quality and service delivery standards.
Assist in the management of diaries and calendars and booking of venues effectively and efficiently in alignment with performance objectives.
Plan for, administer and process costing related tasks and activities, effectively, efficiently, accurately and timeously.
Report any inefficiencies to the immediate superior in order to take corrective measurements to complete costing process.
Schedule meetings, prepare meeting documentation and take care of relevant logistical arrangement.
Execute work activities effectively and efficiently in order to maximise financial performance and profitability.
Identify financial risks and escalate immediately.
Verify the accuracy of costing information before compiling invoices.
Deliver services that creates a culture which aims to exceed customers’ expectations in all aspects of the business.
Deliver work activities effectively to satisfy customers.
Continuously monitor actual process turnaround times, quality standards and resolve issues speedily in accordance with OEM/Importer standards, to meet and exceed CSI objectives.
Maintain an accurate customer data base in accordance with relevant legislation.
Attend training initiatives to improve work quality and enhance own skills.
Own and live up to company values.