Retail & Business Banking
To provide a consistently high quality frontline transaction service to customers encompassing the cashing of cheques, acceptance of deposits and the provision of change.
To understand the risks associated with the handling of cash and maintain effective controls to manage these risks.
To maintain a high level of integrity and ethical standards.
Manage ATM/ANA machines (where applicable)
Attends to cheque encashment, Plus Plan withdrawals etc., according to laid-down procedures as stipulated in Group Reference Guide (GRG).
Attends to change transactions.
Accepts cheque and/or cash deposits, according to laid-down procedures as stipulated in GRG.
Ensures that cheques included in deposits are checked in terms of Duty of Care obligations.
Ensures that all items cashed are within laid-down limits and refers all transactions exceeding limits to the appropriate area for authorisation.
Ensures that items cashed are technically correct and signed, according to laid-down instructions as per GRG.
Prepares contingency schedules and capture as per point of reference structure.
Ensures that all laid-down policies and procedures regarding the handling, locking away and security of cash are adhered to.
Ensures that cash holdings are kept within prescribed limits at all times.
Balances cash daily and report any differences promptly
Updates the post-dated register on a daily basis with details of post-dated cheques deposited
and ensure that all charges are recovered on the same day
Undertakes ATM contingency procedures.
Replenishes ATM cash according to laid-down instructions.
Ensures canisters hold sufficient cash for weekends and public holidays.
Monitors cash levels and clear/order cash in line with ICM forecasting to ensure holdings are sufficient to meet business needs and fall within prescribed limits at all times.
Sweep ANA machine daily and balance on NDS Desktop against sweep.
Balances the cash in all ANA’s and ATM’s on a bi-weekly basis.
Completes and balances ATM cash specification.
Releases cash paid out figures
Preferred Qualification and Experience
Diploma in Marketing/ Business Related course
1 year branch banking experience would be an advantage
Sound knowledge of the bank’s laid-down policies and procedures related to telling
Familiar with the legal aspects regarding cheques and cash handling
Knowledge of the Code of Banking Practice
Knowledge of teller service standards
Basic knowledge of the functions of other departments within the branch.
Understanding and support of the bank’s multi-channel environment.
Good numerical skillss